ALL INTERNATIONAL ORDERS are sent Priority Airmail. Orders posted to countries outside the EU may be subject to import charges. MoanaPoe.com accepts no responsibility for these – please check with your customs office before ordering if you are unsure as to whether this applies to your country.
Orders received before 4pm GMT (Monday to Friday) will be dispatched on the next working day, providing all items are available/in stock.
Terms & Conditions
(Your statutory customer rights are not affected.)
Seller means Moana Poe(registered in Greece, company’s address 2 Korai & I. Kottou, Metamorfosi, 144 52) and the company’s web sites www.moanapoe.com.
Customer means the person or company to whom this document is addressed.
International Customer shall mean, Customer from outside Greece.
These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as allabouteve.gr, to the buyer hereafter referred as the Customer.
All prices are quoted in Euros and are inclusive of VAT (IF APPLICABLE) (as may be prescribed by law from time to time), unless otherwise specified.
3.1 Payments must be made in Euros only, unless otherwise specified, and by one of the following payment methods (except International Customers see clause 14)
3.2 Major credit cards as listed: Visa, MasterCard, Delta, American Express, Maestro, Switch and Visa Electron
4. Passing of Property
Moanapoe.com shall retain the property of the goods until full payment has been made by the customer and has been received
5. Passing of Risk
The risk in the goods shall pass to the Customer on delivery, as defined in clause 8 below.
Any date or period for delivery shall be considered as indicative only, although it is our policy to try to despatch all orders within 5 working days. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the supplier.
Moanapoe.com cannot be held responsible for delays in the delivery caused by the supplier, or any other third party.
All international orders are delivered using Greek Postal services unless otherwise specified. All products are shipped using standard post. Express delivery is an option and will be charged extra. MoanaPoe.com has the right to fluctuate these prices in proportion with their costs for shipping. The customer must request any other delivery method at the time of order and goods will be shipped under the customer’s responsibility as defined in clause 8.
8. Passing of Risk
In the event of an order being lost by a third party, Moanapoe.com bears no risk once it has left their trading premises. Where goods have been received damaged, a refund/exchange application will only be acknowledged if the goods are returned together with their original packaging within 14 days of order to Moanapoe.com trading address.
Where the goods are signed for, the customer bears the risk once the goods are signed for. If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.
In the event of either of the above, Moanapoe.com will forward a claim to Greek Postal Services on the behalf of the customer.
This is not a guarantee and Moanapoe.com has the right to refuse any application. Any refund/exchange given is at the discretion of the management of Moanapoe.com.
The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 10 days after their receipt the Customer shall have notified the seller that the goods are rejected. (This does not however affect the customer’s statutory rights). If no such action has been taken, Moanapoe.com shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date.
10. Returns Procedure
10.1 If the goods are to be rejected in the time limit set in clause 9 above, the Customer shall comply with the return procedure as defined in clause
10.2, below. Moanapoe.com will not accept any returned goods should the return not follow the aforementioned return procedure.
10.2 The Customer must email at firstname.lastname@example.org to explain the reason of returning the goods or alternatively by telephoning Allabouteve.gr to notify their intention to return any goods.
10.3 In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to Moanapoe.com before the refund or replacement can be issued.
10.4 In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a replacement (where standard post will be charged) only. Goods must be returned to Moanapoe.com before the replacement takes place and the customer pays the return postal cost & packaging.
11.1 Cancellations are only accepted if the Customer complies with the following cancellation procedure and before the order has been despatched. If the order has been despatched prior to the cancellation, the return procedure as defined in clause 10 (10.2 and 10.4) above will apply. If the procedure is not respected, the order will be considered valid and the Customer will remain liable for the full payment.
11.2 Cancellations can be made with Moanapoe.com sales line on +3 0 210 5203614. If the goods have already been despatched, Moanapoe.com, cannot refund any monies spent on postage & packaging. (clause 10.2 & 10.4)
Any information passed through to Moanapoe.com is passed through a secure connection on the internet. If a customer wishes for their information to be removed from our database, this should be requested in writing to email@example.com.
Please note, credit card details are not retained online. The only information stored is a customer’s transaction history, name, address & e-mail address. These may be used for marketing purposes by Moanapoe.com or any associated companies
13. License Agreement
The Customer shall respect all licence agreements delivered by the copyright owners. All about eve.gr cannot be held responsible or liable for any misuses conducted by the Customer or any third party. All trademarks shown on www.moanapoe.com belong to their registered owners and must not be copied without prior permission.
14. International Customers
Customers from outside Greece can only pay by International credit card or bank transfer and must pay in Euros unless otherwise specified. All other terms and conditions apply.
These terms and conditions are governed and shall be interpreted in accordance with the Greek Law. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.